Discusses some approaches to meeting the needs of disabled students in academic libraries in keeping with the Americans with Disabilities Act. Highlights include types of disabilities, including visual, mobility, and hearing impairments; obstacles found in libraries, including poor communication; and possible remedies. (LRW)

Discussion of techniques of response to the reference query from public librarian's point-of-view covers patron's need-motivation; structuring library instruction program (teaching skills related to encyclopedia use, library instruction on special subjects-health); and assisting patron in gathering materials on-site and through use of…

Reference librarians can adapt services for older adults through interviews using interpersonal communication skills. Reader's advisory services, programming, and outreach activities should be focused to target older adult users. Information about issues of family relationships, health, housing, legal and financial affairs, and leisure can be…

Discussion of information on tests needed by social science researchers focuses on reference sources and a search strategy to assist reference librarians in locating pertinent material. Highlights include a review of related research, databases, print sources, test bibliographies and reviews, and sources of information on unpublished tests. (LRW)

Examines three publications as guides for evaluating library reference services and the potential of one for the development of children's services. Highlights include public library planning, limitations, output measures for children's materials and information services, and the library role. (AEF)

Describes the restructuring of a traditional Interlibrary Loan Department at the Auraria Library, University of Colorado at Denver, into Information Delivery/Interlibrary Loan (ID/ILL) and its move to Collection Development Services. Discusses cost-effectiveness of ownership versus access; the collection philosophy; and components of the ID/ILL…

Discussion of off-campus library services focuses on a literature review of surveys on reference services to off-campus users that investigated the philosophy of service, student demographics, the reference environment, materials provision, theory versus practice, reference assessment and guidelines, local library partnerships, and future trends.…

This 25-article issue presents overview of reference services for childern and young adults, including public and school libraries, information needs, reference interviews, children's librarians, library instruction, library cooperation, production of information resources, material selection, and vertical files. References are included. (Haworth…

Presents seven articles that discuss reference librarians and technical services librarians; evaluating online public access catalogs; bibliographic instruction and CD-ROMs; interactive multimedia and electronic media in academic libraries; open versus closed stacks for academic library periodical collections; policies and procedures manuals as…