Two academic libraries undergoing significant organizational changes were the location for a project that researched how staff members and subunits of the libraries made collective judgments, negotiated what is sometimes called the "landscape of practice"--the collective body of knowledge of their profession--and thus came to collective…

It was early March 2008, and the author was only a few months from finishing her third year as an elementary school librarian. During the morning recess the school library was humming with the sounds of students. Suddenly, three students rushed in asking the author to help them find a silent-reading book for class. Looking at the clock and seeing…

Following a library-wide brainstorming session and retreat, the Dean of the Maureen and Mike Mansfield Library tasked an ad-hoc committee to discuss implications for the library and its users if certain processes were implemented or eliminated in order to streamline the processing of serials. As the library's collection continues to shift from…

As student fees, print vs. electronic access, service quality expectations, and basic economics have an increasing impact on library operations, some academic libraries are taking a second look at the process of charging overdue fines. This article explores the contemporary environment on this issue. It offers as an example a compromise solution…

In 1991, the University Libraries of Northern Illinois University implemented a revised policy for renewals of library materials. Various system, staff, and patron-related concerns required the access services department to adapt to immediate demands, then to seek longterm solutions. This case study examines the initial impact of the new policy,…

This survey examined whether recent changes in the accessibility of bibliographic records and electronic access has led to an emerging pattern in the way that documents are organized into four areas: (1) general questions; (2) technical services; (3) collections and public services; and (4) changes in the organization of documents service.…