Ten scholarly papers and twelve abstracts comprise the content of the twenty-first annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The twenty-first Brick & Click Libraries Conference was held virtually. The proceedings, authored by academic librarians and presented at…

Kimbel Library launched its mobile environment and ran it in full production for several months yet usage patterns were quite low and flat. The library only saw a substantial increase in usage when new, value-added services were integrated into this platform. Upon implementing and integrating discovery services, chat and SMS capabilities, and…

After a needs assessment exposed that even daily library users were unaware of the best resources, tools, and services, the Rider University Libraries switched gears from a focus on the creation of long step-by-step tutorials, to the creation of short promotional videos for all users, with attention on the needs of distance learners. This project…

Eleanor (Edwards) Ledbetter, who served immigrant populations in Cleveland throughout most of the Progressive Era and the Great Depression, was one of the first librarians to advocate for multiculturalism (then called cultural pluralism) as opposed to Americanism. In providing multicultural and multilingual library services for immigrants,…

Technology has ushered itself into our culture without borders or boundaries. Students and educators have fallen victim to the notion of "information at your fingertips" and "easy access" while taking many things for granted. In the past few years, there have been several articles written about the use of textbooks in the academic library. Most of…

While teacher-librarians embrace the concept of equitable access when they select "multicultural" materials to include in their collections, plan special programs, and teach lessons on a variety of topics, what do they do to make equitable access a part of their online catalogs? Have they achieved (or nearly achieved) a consistent level of…

Fewer employees, shorter hours, diminished collection budgets, reduced programs and services--all at a time of record library usage. In this book, library expert Carol Smallwood demonstrates that despite the obvious downsides, the necessity of doing business differently can be positive, leading to partnering, sharing, and innovating. This…

The number of elderly people in Denmark continues to grow, which means there is an increasing need for special library services to those elderly who are not able to come to the library because of physical or mental limitations. This paper uses the practices of Sollerod Public Libraries (Sollerod, Denmark) to frame the discussion of the following:…

Reference librarians can adapt services for older adults through interviews using interpersonal communication skills. Reader's advisory services, programming, and outreach activities should be focused to target older adult users. Information about issues of family relationships, health, housing, legal and financial affairs, and leisure can be…

Suggests that work with the labor movement presents an opportunity for libraries to reach deeper into their community of users. Provides examples of library services, both in-house programs and materials and outreach efforts, for the labor community. Notes that the need for library-labor partnerships is as strong as ever. (AEF)

In creating Australia's first prime ministerial library, a new cultural institution was developed which blends professional practice from the fields of librarianship, education, archives, journalism and museums. The John Curtin Prime Ministerial Library honours the contribution of wartime prime minister John Curtin, works towards the advancement…

This report summarizes the activities of the South Carolina State Library for 1997-1998. Sections include: (1) library governance and mission statement; (2) brief library history; (3) details about the organization and operations of the library, including a description of each of the six departments, an organizational chart, a list of library…

Presents ways libraries can provide services for refugees. Discusses identifying needs, distributing orientation guides, and collecting foreign-language literature. Libraries can raise awareness through collection development, exhibits, lectures series, locating teaching resources, and creating Web sites. Examples of different patrons include…