The development of library media centers in the elementary schools of the county led to a national award in the 1971 Encyclopaedia Britannica competition. (AB)

Describes customer call centers that provide customer service and support in business and considers how their routines could be adapted to library operations. Topics include centralized staff; interactive voice response; automated call distribution; question analysis; sophisticated software; training and monitoring; telephone reference; and…

A commentary on the need for the library profession to remain flexible when planning future library services and programs. Because of rapid technological, economic, and social changes, it is suggested that earlier decisions regarding national programs should be reassessed and different directions taken. (JPF)

Introduces information request form developed by Cooperative Reference Services Committee of American Library Association's Reference and Adult Services Division to be used whenever a library cannot supply information requested by a patron and would like to ask another library for assistance. Front of proposed form with sample question is shown.…

Discusses the goals of library networks in terms of sharing scarce resources and improving user access to information, and advocates cooperative library planning to enhance these goals, including interlibrary activities and multitype library systems. (CLB)

The Utah Library Network established Internet access in public libraries serving rural communities. It was a cooperative effort between the Utah State Library, public libraries, Utah State University, and state and local governments. Uses include supplementing small library collections, electronic mail, and facilitating interlibrary loans. An…