This article explores the closing of the Howard Ross Library of Management at McGill University, Montreal, Canada. We hypothesized that closing a branch library would result in a decline in the use of library services. We measured library service using circulation statistics, library instruction workshop statistics, and data from the online survey…

In 2011 the University of Wollongong Library undertook a significant review of its Resource Sharing services. This was prompted by constraints in the systems supporting this service, changes to the Library's key suppliers, Infotrieve Australia and the British Library Document Supply Service, and the need to deliver effective library services…

An analysis of Quebec academic libraries' direct reciprocal borrowing statistics from 2005 to 2010 reveals that the physical distance separating universities plays an important role in determining the amount of direct reciprocal borrowing activity conducted between institutions. Significant statistical correlations were also seen between the…

This article describes how York University analyzed the results from its 2010-11 implementation of the Measuring the Impact of Networked Electronic Services for Libraries survey to measure value of investments in e-resources. The results were assessed through two variables: e-resources used by faculty when carrying out funded and non-funded…

Twenty-six scholarly papers and ten abstracts comprise the content of the thirteenth annual Brick and Click Libraries Symposium, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship. The…

This article presents a reading of the user interface in one public library system. Its aim is to find out the frames and competences required and used in the communication between the computer and the patron. The authors see the computer as a text that is to be read by the user who wants to search for information from the library. The transition…

Circulation data from the Virginia Tech Libraries were analyzed to determine the extent of continuity or change between the author's study of the use of subject collections in 1982 and the present. Book circulation has declined, largely due to much less use by undergraduates. The overall profile of subject use has changed in ways traceable to…

The University of Mississippi Library created a profile to provide linking from Google Scholar (GS) to library resources in 2005. Although Google Scholar does not provide usage statistics for institutions, use of Google Scholar is clearly evident in looking at library link resolver logs. The purpose of this project is to examine users of Google…

The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…

As the use of the Ohio State University Libraries interlibrary services has increased, there have been more requests to borrow items that are already available to patrons locally, often in electronic format. Patterns relating to why patrons could not find locally available materials were identified in the record of canceled interlibrary requests…

This article discusses some of the premigration tasks at Minnesota State Mankato in preparation for migration to a new integrated library system, ALEPH. The authors describe the review of circulation policies to make sure that only relevant, current data and practices were carried over. There is emphasis on the need for ongoing review of policies…

Interlibrary lending is often overlooked when resource-sharing operations are evaluated. The relevant literature shows a lack of current lending studies. It can be difficult to convince administrators that lending should be considered to be as important as borrowing in spite of the fact that one cannot operate without the other. 26,800 cancelled…

Recovery of significant achievements by exemplary individuals and institutions in public education and librarianship informs our present understanding and motivates future efforts. This narrative history recounts some of the struggles and successes of a great city library when the very conception of a free, public library was still being defined.…

The Islamic Republic of Iran's parliament, the Majlis, passed in 1990 a law setting out the functions of its national library. In 2005, the inauguration of the first stage of the new national library building was celebrated as a major national cultural and architectural achievement. This article looks at the origins and evolution of the National…

An investigation of the school and public libraries in Newport, New Hampshire was conducted to determine the kinds of cooperation which would lead to the best possible service for users. The following major recommendations were made. First, it was suggested that the Advisory Council on Libraries created for the study, be maintained, and that a…