This research report presents the results of a survey of public libraries that serve areas where populations are 25,000 or fewer individuals. The long range goal of the study was to gather data that would help to initially describe some of the circumstances in which and because of which rural information services exist and endure. Questionnaires…

Report on survey of 160 public libraries highlights characteristics of libraries involved in literacy education, incentives and barriers, services provided, populations served, library staff, materials and equipment, library participation in cooperative literacy efforts, and budget and funding sources. A recommended approach to library involvement…

Developed as part of a three-year project funded by the Library Services and Construction Act (LSCA), this manual is designed to present librarians in the State of California with an alternative, "sense-making" approach to assessing the information needs of patrons and potential patrons and to assessing accountability, i.e., whether…

Presents results of survey of 64 Illinois academic institutions which was conducted to determine library use of nonprofessionals at the reference/information desk. Characteristics of nonprofessionals, use patterns and desk hours staffed by nonprofessionals, referral and training, and trends for desk staffing are discussed. (Eight references are…

This research review analyzes output measures that assess the effectiveness of a library's reference services: reference questions, reference staff performance, reference users, combined output measures, and combined input/output measures. The need for research, a definition of reference effectiveness, and input measures are noted. Seventy-three…

This study of public library employees' perceptions of library goals based on one case study reveals that staff hold generally conservative views of public library purpose and prefer goals that are print-based and directly related to reading. Most significant influences on perceptions are local practice and practical considerations. (24…

The first article summarizes the findings of four studies which used unobtrusive testing techniques to evaluate library reference services. The validity of this testing method and the conclusions reached are discussed, and suggestions are made for improving reference services in five related articles. (CLB)

Raises questions about influence of present reference practice on library user perceptions of the librarian as information intermediary and on user ability to distinguish between librarians and other staff. Questions are discussed within context of client-professional relationship, using data from study of users of three midwestern university…

A study was undertaken to identify the tasks which make up the day of library/media specialists in Mississippi. A jury of library/media specialists and professional administrators reviewed tasks identified by the national model and the Mississippi State Board of Education and developed a questionnaire which identified 21 selected library/media…

This report compares levels of staffing in the libraries of 20 midwest liberal arts colleges. (Noting that libraries all have different organizational structures and different types and levels of service, the study notes the danger of inappropriate comparisons.) Data for this paper were taken from "1982-83 Library Data: Associated Colleges of the…

This survey is designed both to update data reported in the survey of library networks and cooperative organizations conducted by the National Center for Education Statistics in 1977-78 and to provide more specific data that will make possible more sophisticated analyses of the status of library networks and cooperative library organizations.…

This report discusses an ex post facto study that was done to examine the effect that the implementation of automated systems has had on libraries and support staff, labor costs, and productivity in the cataloging divisions of the library of the University of British Columbia. A comparison was made between two years: 1973, a pre-automated period…

Presents a methodology for describing, analyzing, and evaluating the public service functions of serial file systems, and describes a user study conducted in a university departmental library to determine the efficiency and effectiveness of its system in enabling students new to the library to locate known-items in the serials collection. (CDD)

Preliminary reports from seven Association of Research Library (ARL) members conducting research on current public services concerns describe progress to date and initial findings. Research grants of up to $4,000 were provided for the projects, which were selected in part because of their potential usefulness to academic and research libraries.…

Describes a training program based on research in the private sector, which was developed to improve the performance and job satisfaction of the library's public contact personnel. Suggestions are offered for future research and applications based on trainee and patron evaluations. (Author/CLB)