The terms Diversifying, Decentring and Decolonising characterise the ways that academic libraries are engaging with social justice issues, through multiple theoretical perspectives epitomised by the rejection of libraries as neutral spaces. The review covers numerous case studies of critically informed action, or praxis across a variety of…

Discriminations against members of the lesbian/gay/bisexual/transgender/queer (LGBTQ) community have been reported in every sphere of life, including in libraries. This paper reviewed the literature on transgender studies particularly in relation to the role of libraries. It highlights the problems faced by transgender people in accessing…

Although the term lacks a standard definition, learning commons represent academic library spaces that provide computer and library resources as well as a range of academic services that support learners and learning. Learning commons have been equated to a laboratory for creating knowledge and staffed with librarians that serve as facilitators of…

This report presents selected findings from the school library media center data files of the 2007-08 Schools and Staffing Survey (SASS). SASS is a nationally representative sample survey of public, private, and Bureau of Indian Education-funded (BIE) K-12 schools, principals, and teachers in the 50 states and the District of Columbia. The public…

Discusses the role of the prison library and the appropriateness of applying the public library model in prisons. Problems with staffing in prison libraries and deficiencies caused by a lack of statewide coordination are cited. Financial support, security, literacy programs, innovative services, and social responsibility are also considered. (25…

This bibliographic essay discusses a variety of items from the literature on the evaluation of reference services and reference personnel. A model for the evaluation process is presented on which the literature review is based. (Contains 48 references.) (LRW)

Outline of the development of state libraries focuses on funding, the establishment of standards by the American Association of State Libraries in 1963 with revision in 1970, and strengths and weaknesses of the present standards; suggestions for revisions of the 1970 standards are included. Twelve references are noted. (EJS)

Examination of the situation of archives in four Latin American countries--Argentina, Brazil, Colombia, and Costa Rica--highlights national systems, buildings, staff, processing of documents, accessibility and services to the public and publications and extension services. (EJS)

This description of experiments with the use of videotex systems in British public libraries includes activities and undertakings sponsored by the British Library Research and Development Department, commercial and public videotex services in the U.K., and videotex projects initiated by library associations such as ASLIB. (JL)

Describes a survey that was conducted at the University of Tennessee at Knoxville library to count and categorize the types of questions coming into the reference department from telephone calls. Informational and directional calls are examined, implications for staffing are considered, and queuing theory is applied. (seven references) (LRW)

Discussion of the homeless in American public libraries focuses on harmless individuals who may be considered nuisance by library staff/patrons. Highlights include literature about problem library patrons, national problem, social issues, major themes (offense to others and library staff, balancing rights, and elitism), and implications for…

Discussion of the assessment of the quality of library reference service focuses on four aspects of service interaction: user needs and expectations, staff behavior and communication skills, the reference environment, and staff morale and workload. Measurement techniques for each aspect are also described. (Contains 36 references.) (LRW)

This document reports the results of a library use study conducted at Frazar Memorial Library (Louisiana) in 1983 as a follow-up study to a 1976-77 library use study. The purpose of this investigation was to determine the extent to which patrons used and were satisfied with library services, to identify areas for improvement, and to gather data…

This fact book, compiled to fill the need of practicing librarians and researchers for recent data on public libraries, contains statistics concerning or relevant to the U.S. public library system. Data on all aspects of American public libraries are summarized from such sources as annual reports, journal articles, surveys, books, doctoral theses,…

Identifies leading issues in academic reference service based on survey of literature with emphasis on 1970s and 1980s--bibliographic instruction, computer-based reference and biliographic services, personnel-related topics (specialists, generalists, professional development, nonprofessionals in reference service), measurement and evaluation, and…