Describes the Internet Public Library (IPL) which was developed at the School of Information and Library Studies at the University of Michigan to be a library for Internet users. Highlights include mission statement and goals, funding, staffing with volunteers, future possibilities, IPL services, and statement of principles. (LRW)

Relates the concept of total quality management to serving information users through remote access technology. The three key factors of personnel, user communication, and equipment support, as well as other areas of concern, are considered. (EAM)

Reports on a study of distance learning students in library and information science at the University of Illinois at Urbana-Champaign that investigated what they need and want from library services. Highlights include library materials; librarians and staff; training and support; appropriate technology use; library role; and working with the…