Discusses emergency plans for dealing with disasters in information centers and describes four information centers' responses to various disasters. Topics addressed include authority and leadership; money and insurance; information resources, including computers and software; alternate locations and forms of communication; and testing. A list of…

Discusses issues that managers of academic library electronic reference services are facing. Topics discussed include the quantity of mediated searches; organizational changes, i.e., who electronic services staff report to; management by committee; administrative options; changing job responsibilities of searchers and other staff members, both…