Library public services staff have primarily focused on providing services through interactions with their users. Although service quality and customer satisfaction are important in the delivery of these services, the emphasis and nature of the work have often been influenced by a library-centric philosophy rather than a user-centric philosophy.…

Introduction: This paper discusses an "information in context" design project at Auraria Library in Denver, Colorado which aims to collaboratively create organizational structures and communication systems with and for library employees. Method: This action research project is founded within shared leadership, informed learning and…

Technological innovations have transformed all areas of community college libraries. Automated library systems, office software, and Internet access have altered work processes for library personnel and have changed research methodologies for students and faculty. The purpose of this bounded multiple case study was to explore how the adoption of…

This article uses Wellington City Libraries as the basis for a case study of a future-focused, reorganized staffing structure in a public library network. It covers the change from why, how, departure from a building-based hierarchical structure, new staff and line responsibilities, union involvement, implications for staff training to culture and…

Analyzes the impact of the change in management approach in two academic libraries from hierarchy to teams and examines differences between the expected and actual results. Discusses strategies from for-profit organizations that may be adopted by not-for-profit institutions and considers the inclusion of student workers in the team approach. (LRW)

Based on an in-depth study of the staffing of the California State University (CSU) libraries at Pomona, San Bernardino, and San Francisco, this report examines the adequacy of the formulas used to allocate staff to the 19 CSU system libraries. Focused on the impact of library staffing on the ability of students and faculty to access and use…

The roles and responsibilities of the library systems officer continues to change as libraries move beyond the automation of library functions to offering resources in electronic formats and electronic access to information about collections beyond the walls of the home institution. This survey was designed to collect data and document some of the…

This Systems and Exchange Center (SPEC) kit begins with a summary by Virginia Steel of the findings of a survey of Association of Research Libraries (ARL) member libraries that was conducted in 1991 to determine the prevalence of the organizational model of access services--i.e., a department or division responsible for the services and operations…

At the Daytona Beach Community College (DBCC) Library, collection development, selection, and acquisitions function as levels of a hierarchy. The highest level is collection development, which constitutes the planning function. Meetings are held annually to assess user needs, evaluate the present collection, discuss budget considerations, plan for…

This study explores current trends and practices in functional integration based on site visits to six Association of Research Libraries (ARL) member libraries selected on the basis of their responses to a Fall 1984 ARL questionnaire. The responses indicated that, for all six libraries, some integration of functions existed, staff reorganization…

This document describes an investigation of the adequacy of the University of California, Santa Barbara (UCSB) Library's organizational structure, organizational climate, staffing patterns, training, career development, and communication to meet the needs of a postulated public services environment of 5 to 10 years in the future. Discussion of the…

This Systems and Procedures Evaluation Center (SPEC) kit is based on information and documents submitted by 15 Association of Research Library (ARL) member libraries in response to an August 1986 questionnaire mailed to 19 ARL libraries selected on the basis of their size, level of automation, and organizational structure of copy cataloging. A…

Reports the results of a survey of shared library facilities and describes some typical organizational and management structures. Effective organizational models are discussed. In general, the survey found that there are significant cost savings and service enhancements resulting from a shared facility arrangement along with some additional…