Four contributors to this column, including two administrators, a support staff member, and an educator responsible for training technical assistants, discuss training and recognition programs for support staff, with particular emphasis on empowerment strategies that have proven effective. (AEF)

Highlights events of the Library Administration and Management Association 1988 conference, including presentation of awards and programs on: (1) transfer of training; (2) hiring; (3) mentoring; (4) acquisitions automation; (5) library building consultation; and (6) managing shared systems. (MES)

Describes the role and activities of Susan Kent, City Librarian of Los Angeles, who was named librarian of the year by Library Journal. Discusses political aspects; improving and expanding Los Angeles Public Library branches; public and private funding; the staff and union issues; national and international organizations; and career influences.…

Toni Garvey, director of the Phoenix Public Library (PPL) and LJ 2004 Librarian of the Year, has practiced her profession in a Western county jail, for the politicized board of a Southern public library, in the children's room of a university community, and through the up and down economics of a major American city. She has managed branches and…

Describes the management, programs, and services at the Brown County Library (Wisconsin), winner of the Library of the Year award sponsored by Gale Research Inc, and "Library Journal." Highlights include involvement of library staff; financial support; total quality management; coalitions with local businesses, community agencies, and…