It has become widely recognised across the academic and research libraries sector that special collections and archives play a key role in differentiating each institution from its peers. In recognition of this, Research Libraries UK (RLUK) established the workstrand "Unique and Distinctive Collections" (UDC) in support of its strategic…

The study's purpose was evaluating skills and qualities library directors receive and recommending changes to their training. The project answered 5 research questions, such as, What will the data in Section 3 of the Senior Library Director Skills and Qualities Survey reveal senior library directors in the state-wide consortium perceive are…

Explains benchmarking, a total quality management tool used to measure and compare the work processes in a library with those in other libraries to increase library performance. Topics include the main groups of upper management, clients, and staff; critical success factors for each group; and benefits of benchmarking. (Author/LRW)

Based on material obtained and observations made in 1982, this Australian study focuses on the British Library's inter-library comparison (ILC) project for academic libraries. The report is presented in five sections, the first of which is a brief introduction. The second section deals with the general concept of inter-organization comparison as a…

Describes experience of Boulder Public Library, where management and support personnel established pre-experiment baseline data for comparison with quantitative and qualitative results of experiment to determine the impact of telecommuting (work-at-home) on worker productivity. Background, methodology, equipment enhancements, and data analysis are…

Data gathered in application of Paul Kantor's demand-adjusted shelf availability model to medium-sized academic library indicate significant differences in shelf availability when data are analyzed by last circulation date, acquisition date, and imprint date, and when they are gathered during periods of low and high use. Ten references are cited.…

The roles and responsibilities of the library systems officer continues to change as libraries move beyond the automation of library functions to offering resources in electronic formats and electronic access to information about collections beyond the walls of the home institution. This survey was designed to collect data and document some of the…

This study describes and analyzes the involvement of library and university groups and individuals in arriving at major library decisions concerning budgeting, automation, policy making, and operational issues in 12 selected university libraries. Site visits, interviews, and questionnaires were used to compare the decision making roles of…

Suggests that libraries use a military model of organization, in favor of a big-business approach, to address job dissatisfaction among paraprofessional staff. Military concepts that transfer to the library milieu include clear responsibility delineations, demonstrable recognition of the value of individual workers, continuing education programs,…

Reports the results of a study of two library systems' differing approaches to staff involvement in library planning. The systems' attempts to prepare staff members, keep them informed, and encourage staff participation are described, and the resulting benefits are contrasted. Suggestions for successful staff involvement are offered. (34…

This book is the result of a set of case studies that were performed in four American public libraries between 1989 and 1992. The goal of the research was to describe the effect that planning has had in a representative set of libraries, focusing planning as a social phenomenon. The city, county, federated, and suburban library are examined.…

Support staff of circulation, reference, interlibrary loan, media services, special collections, information, and reserves make up a large portion of library work forces, and each year are asked to take on more tasks, many requiring advanced skills. This study determined: (1) if there is an actual need for continuing education for support staff;…

Leadership abilities of male and female chief executive officers (CEOs) of 54 Ontario public libraries were evaluated by 272 board members and management or professional staff. CEOs generally rated high on all criteria; they were evaluated more highly by board members than by staff. Male CEOs were perceived to be more effective at securing…

Compares academic libraries in Japan and Australia in three areas: general background (number of libraries, financial support, size of collections, and student/staff ratios); the role of libraries (services offered, library instruction, accessibility, library cooperation, and expenditures); and library staffs (qualifications of directors, staff…

Seven articles discuss the competencies needed by library and information science school graduates. Surveys of needed competencies are compared, a model of the information activities of a research library of the future is proposed, staffing and educational requirements are discussed, and a need for new philosophies of user services is suggested.…