To better understand health information provision in the public library setting, two cooperative library systems that serve primarily rural populations in upstate New York were studied. The central library in one of those systems established a consumer health information center (CHIC) in 1999. In the other system, the central library does not have…

A comparative evaluation framework of instructional interventions for implementation of online training for public library staff would enable a better understanding of how to improve the effectiveness, efficiency and efficacy of training in certain training environments. This dissertation describes a quasi-experimental study of a two-week,…

Compares users of a traditional human-mediated checkout system with users of a self-service system in a Canadian public library to determine if and why patrons will use self-service if given the option, and how library staff might play a role in the successful implementation of self-service checkout. (Author/LRW)

Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)

Results of this study evaluating library reference service indicate a statistically significant difference at the .05 level between obtrusive and unobtrusive evaluation methods. Library staff answer a greater proportion of questions correctly when they are aware of being evaluated. The 30 questions used, a report form, and references are included.…

The Texas Public Library Summary for 1999 contains summaries of the information submitted by Texas public libraries in the 1999 Annual Report/System Membership Application Form (ARSMA) and reported in detail in the Texas Public Library Statistics for 1999. The Summary provides an overview of Texas public library income, expenditures, services, and…

Discusses the use of the "Output Measures for Public Libraries" measurement method to compare public library performance based on a variety of statistics involving circulation, staffing, and library services. The need to consider the value that library services add to the community rather than relying on statistics alone is stressed.…

Reviews the profiles of a typical public library, the Redondo Beach Public Library (California), and its nearby community college library, the Schauerman Library at El Camino College in Torrance, California. Discusses similarities between staff in public and academic libraries; differences between the two environments; and like missions of both…

A standardized reporting format is being used by Massachusetts public libraries to provide another approach in identifying comparable libraries and to facilitate comparison of employee salary ranges and other personnel data. Tables list libraries by population group with corresponding data on current salary ranges, number of full time and part…

Discussion of public library standards focuses on an examination of four quantitative standards: hours of service, library resources, library staff, and library operating budgets, to determine if any agreement exists about them among states. Results indicate that there is no consensus regarding public library standards or approaches to public…

Presents results of a "Library Journal" study that surveyed paraprofessionals to determine their attitudes towards their jobs and supervisors, and compared salaries and job benefits of paraprofessionals and professionals in public and academic libraries. Findings indicate that paraprofessionals feel they don't get the respect and…

This report presents a summary of Alaska public library statistics for FY (Fiscal Year) 1998 in the following areas: circulation and interlibrary loan; collections; income; expenditures; expenditures on collections; staff and volunteers; and hours, attendance, reference, and programs. The tables and graphs in Part 1 compare this data with…

Reports on the second stage of the New Zealand University Libraries Effectiveness Study, which identified dimensions of effectiveness in New Zealand academic libraries and examined parallels with dimensions of organizational effectiveness in a similar study of public libraries. Each libraries' staff rated the library's performance against 99…

Compares the more positive library automation experiences of a small public library with those of a large research library. Topics addressed include collection size; computer size and the need for outside control of a data processing center; staff size; selection process for hardware and software; and accountability. (LRW)

This is the fourth in a series of reports evaluating the Public Library Statistics (PLS) program, an annual census of public libraries in the United States. The census includes, in addition to a full count of public libraries and their outlets, a variety of statistics about the services provided by and, the financial condition and the staffing…