This report outlines a case study investigating how public libraries in New South Wales are currently educating their clientele in the use of social media applications. It includes the background to this case study and the expected outcomes, and identifies the scope and limitations. It also includes a list of significant stages, and outlines the…

The purpose of this research was to determine the status of Puerto Rico's public libraries to new information technologies. Obtaining the views of library staff working in the same, characteristics and attitudes and knowledge in new information technologies needed to serve as information specialists in libraries. To know the opinion of the…

The informatics moment is the moment when a person seeks help in using some digital technology that is new to him or her. This article examines the informatics moment in people's everyday lives as they sought help at a branch public library. Four types of literacy were involved: basic literacy (reading and writing), computer literacy (use of a…