Describes a project at the University of Nevada, Las Vegas that evaluated the effects of an unmediated document delivery service. Discusses interlibrary loans, staffing, user satisfaction, choice of document supplier, and user training; and suggests questions to consider when deciding whether to offer this service. (LRW)

Compares interlibrary loan data from a 1995 survey of Greater Midwest Research Library Consortium and Association of Research Libraries members with a 1989 survey. Shows an increase in transaction to staff ratio and a negative correlation between transaction to staff ratio and lending fill rate. Relates factors affecting productivity, such as…

This document consists of six issues of the ARL (Association of Research Libraries) Newsletter, covering the year 1997. Each issue of the newsletter includes some or all of the following sections: "Current Issues," reports from the Office of Scholarly Communication, Office for Management Services, and Coalition for Networked Information,…