Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)

Describes techniques developed for providing continuing education to individuals solving medical reference requests over a telephone teleconference network linking library personnel in nonurban public libraries, systems libraries, and small hospital libraries. Background, project aims, and teleconferencing techniques, including their advantages,…

Many futurists envision that the development of information technology will greatly impact the libraries of tomorrow. In response to this prediction, the Montgomery County (Maryland) Department of Public Libraries conducted a study of key trends and issues that the Montgomery County Public Libraries (MCPL) must consider if they are to remain a…

In 1988 a research team at The Ontario Institute for Studies in Education (OISE) completed a study entitled "Developing Partnerships" that documented and analyzed library-based information services for distance education students in Northern Ontario. (The project was funded as part of the Province of Ontario initiative called Contact…

The Developing Partnerships project is a 5-year program intended to develop distance education programs in institutions of higher education in Northern Ontario, to establish an extensive information network called Contact North/Contact Nord, and to conduct research into areas considered appropriate for quality distance education delivery. The…

The 11 papers in this collection were presented at a symposium that was jointly sponsored by the Wilson Foundation and the Nebraska Library Commission. The papers are: (1) "The Small Library in an Era of Multiple Transformations" (Michael Marien); (2) "Community Needs and the Rural Public Library" (Don A. Dillman); (3)…