This study assessed how an academic library implemented lean principles to enhance its electronic resource workflows and processes. Twelve librarians who managed access to electronic resources at the library participated in the study. Data were collected through interviews and observation. Reflexive thematic data analysis revealed that knowledge…

Profile of fee-based information services offered by the Information Exchange Center of Georgia Institute of Technology notes history and background, document delivery to commercial clients and on-campus faculty, online and manual literature searching, staff, cost analysis, fee schedule, operating methods, client relations, marketing, and current…

Findings of focused-group interviews conducted for OCLC study of library users and online public access catalogs (OPACs) indicate users like OPACs, have problems finding right subject heading, envision features to improve subject access, want access to more than books, and want OPACs to provide new services. Eight references are listed. (EJS)

Description of the Westport (Connecticut) Public Library's experience with DIALOG as an effective ready reference tool highlights introduction of the search service, location of the terminal, the three most popular databases, a workshop to provide online training for the entire reference staff, and costs and free searches. (EJS)

Major goals of study of online systems as reference tools--DIALOG, OCLC, Research Libraries Information Network--in a university library were to evaluate effectiveness of each system as supplement to printed reference tools and public catalog; determine costs; and investigate effectiveness of brief training sessions for reference desk staff.…

This essay discussing effects of automation on library personnel and library services notes civil service structures; failures in personnel administration; rigidity in library service; access to information by "temporary" language; evaluative, judgmental analysis of the book, data, or journal; dangers of centralized decision-making and…

Examines advantages and disadvantages of the traditional model of undifferentiated service versus an alternative model of differentiated services, which includes directions and general information; technical assistance, "information lookup" for the client, research consultation, and library instruction. Suggests each service should fit…

This study evolved from a survey of all academic libraries in Georgia, designed to identify current online activities in the state's academic libraries, and to predict future directions and trends. The information was gathered to provide a pool of data for comparison, planning, management, and administration of online services, and to serve as a…

Discusses key issues to be addressed in planning for introduction of online public access catalog in academic research library environment. Purpose of catalog, reasons to adopt catalog, user behavior, use of catalog records, authority control, shared or unique systems, and impact on staff are highlighted. Seventy-three sources are cited. (EJS)

Presents the results of the Seattle Public Library's survey on its Internet service. Seventy-one percent of users were satisfied with the service, but expressed a need for more staff assistance and instruction. Users also valued using the Internet for educational assistance. A sidebar by Jacobson highlights students' expectations for Internet…

This study initiated service request sheets, evaluated reference services provided by the staff of the Cleveland Law Library (Cuyahoga County, Ohio) for the time period April-September, 1995. Five thousand and fifty-two questions were included in the study, of which 2,949 were of the type in which reference service was provided. The other 2,103…

Three studies examined public library reference services use by patrons in Anglo, Hispanic, and Vietnamese communities in California. Interview questions concerned search topics, use of staff help, perceived usefulness of search result, successful search strategies, reasons for not seeking help, foreknowledge of sources, reasons for using the…

Preliminary reports from seven Association of Research Library (ARL) members conducting research on current public services concerns describe progress to date and initial findings. Research grants of up to $4,000 were provided for the projects, which were selected in part because of their potential usefulness to academic and research libraries.…

Traditional reference service at the Creighton University Health Sciences Library/Learning Resources Center has been transformed into a vibrant, information dissemination system. Maintaining routine reference skills and developing new ones is standard practice. The furious pace of demand for information, and the growing "technicalness"…

A task force on school library media issues was appointed in Wisconsin to describe the current program status in the state; identify those factors that are preventing the fulfillment of the library media program's mission--that every student in public elementary and secondary schools in Wisconsin has a right to a comprehensive program of library…