ERM librarians discuss their approaches to electronic resources management for an academic library consortium, the University System of Maryland & Affiliated Institutions (USMAI). They focus on innovation and developing actionable strategies for procedures and policies.

Every U.S. state and the District of Columbia has a law on the books that protects a library borrower's privacy, both an ethical and legal obligation of the library. In addition, FERPA further restricts access to users' records. Getting the message across to staff can be a challenge, especially if you employ students or volunteers who may not…

Frederick Winslow Taylor (1856-1915) was an efficiency expert whose concerns were less about avoiding worker fatigue and more about increasing profit margins by any means necessary. Taylor was devoted to finding the One Best Way to carry out a task and then training workers to do that task unvaryingly; attempts by employees to improve their own…

In this fully updated revision, expert instructor and librarian Peggy Johnson addresses the art in controlling and updating your library's collection. Each chapter offers complete coverage of one aspect of collection development, including suggestions for further reading and a narrative case study exploring the issue. Johnson also integrates…

In this article, the author recounts her experience in 2005 as a library director at the Mount Laurel Library in New Jersey. She thought her people at the library were in fairly good shape in terms of the professional staff's understanding of the confidentiality rules governing their customer information. However, she was wrong. This was driven…

Addresses investigations of library employees' complaints of sexual harassment which could be modified for use with a patron complaint. The employer's interests in conducting an adequate and swift investigation are discussed, and the importance of maintaining confidentiality is stressed. (LRW)

Conflict management theory is illustrated in a series of hypothetical scenarios, typical of library situations. Each scenario is discussed in terms of a specific management theory and the theories are transposed into useful management tools by plotting each situation along relevant axes. (Author/AEF)

Provides an example of procedures to be followed when investigating a sexual harassment complaint in libraries. Highlights include preparation, including reviewing personnel files; interviewing the complainant, including sample questions; interviewing the alleged harasser; gathering information from other sources, including third-party witnesses;…

Illinois libraries and library districts should be aware of the employment "at-will" doctrine in their hiring, firing, and employment policy decisions. Because changes in the law require greater scrutiny of employment manuals and policies, recommendations are made for reducing administrative burdens, record keeping, reviewing employment…

Noise in a community college library can be part of the nature of the environment. It can also become a huge distraction for those who see the library as their sanctuary for quiet study and review of resources. This article describes the steps that should be taken by library staff in order to be proactive about noise and the library environment,…

This handbook for Trustees of the Wisconsin Public Library describes in detail the tasks involved in being a library trustee. The handbook comprises a number of "Trustee Essentials" that cover the basic essential information needed by Trustees, as well as sources of additional information. Contents include: The Trustee Job Description;…

Describes how to develop a cost- and time-efficient parish library. Discusses ongoing promotion of the library; leadership; costs; staffing; shelving and classification systems; location; nonprint media; library policy; and ways to increase visibility. (AEF)

The topic of this Urban Libraries Council (ULC) Frequent Fast Facts Survey is library staffing. These ULC Frequent Fast Facts Surveys are not intended to be scientific studies of the library community but rather "snapshots" on topics of current interest. Further analysis of the results is suggested, and for that reason, the completed…

Examines liability issues for academic libraries=FE student workers. Discussion includes staff training; hiring practices; supervision; negligence; emergency procedures; the use of reasonable care; and knowledge of library rules. Specific nonlibrary liability cases are cited as examples of the importance of employee screening, training, and danger…

Presents information on law enforcement relating to library crimes. Discusses jurisdiction, reporting a loss, law enforcement response, law enforcement's expectations, suspects, publicity, the aftermath, and testimony in court. (AEF)