The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in-person and virtual reference services desks adequately requires a systematic analysis of patterns of use across service points in order to successfully meet fluctuating…

This paper will look at the services presently offered to distance students by libraries within the categories of professional staff, access to resources, reference assistance, and library user instruction. It will then offer the argument that these services could be improved by developing embedded librarians within online academic courses as a…

This report summarizes research undertaken at the Sterling C. Evans Library, Texas A & M University to assess the impact that end user information retrieval systems may have on library staff and users. Two systems, BRS/After Dark and Search Helper, were made available in the library for end user searching at no cost. A total of 260 users…

As players in the delivery of services and online information, libraries are in the best position to use staff expertise and the technology they have developed to foster community awareness of social, professional and commercial interactions on the internet. Historically, libraries have been progressive institutions, undertaking constant…

Preliminary reports from seven Association of Research Library (ARL) members conducting research on current public services concerns describe progress to date and initial findings. Research grants of up to $4,000 were provided for the projects, which were selected in part because of their potential usefulness to academic and research libraries.…

Traces the development of the British Library since its founding in 1973 and discusses problems and achievements in the library as a whole and in the Reference Division, the Lending Division, the Bibliographic Services Division, and the Research and Development Department. Listed are 73 references. (RBF)

In 1981 and 1982, the Research Libraries Group (RLG) and four other organizations participated in a coordinated study of public online catalog users and nonusers. Standard, self-administered questionnaires were used to gather data from 8,094 users and 3,981 nonusers in 31 research, academic, community college, public, and governmental libraries…

A study conducted at the University of Maryland, College Park campus compared the effectiveness of three instructional media for presenting introductory training in the use of an online circulation system. Modules based on a common set of instructional objectives and examples were developed and delivered using three formats: a print packet, a…

Survey data for the 1996 Integrated Postsecondary Education Data System (IPEDS) Academic Libraries report are organized in tables according to sector (public or private) and by governing board. In addition to statistics for each library, summary figures for boards and sectors are included. FTE (full-time equivalency) Student Enrollment and…

From January 1980 through December 1982 the Illinois Valley Library System (IVLS) and 33 of its participating libraries conducted an experimental project to test the costs and benefits of OCLC use in small and medium-sized libraries. This report, one of eight describing the results of the OCLC Experimental Project, examines interlibrary loan…

This article recounts a project at the Middle Tennessee State University library to include records for electronic databases in the online catalog. Although electronic databases are accessible via the library's Databases A-Z list and related subject guides, cataloging these resources also provides access via the online catalog, allowing more of…

Description of the rapid growth and development of Texas A&M's Sterling C. Evans Library during the past decade focuses on collection growth to over 1.4 million volumes, staffing increases, automated programs and services including over 100 microcomputers for computer-assisted instruction housed in Learning Resources Department, and online…

Discusses scale and character of changes brought about in interlibrary loan borrowing procedures through use of online searching and electronic messaging. Specific changes in University of British Columbia library and a survey of other Canadian university and public libraries (character of work, job classification, work assignments) are reported.…

Based on responses solicited from 26 Association of Research Library (ARL) members reflecting a variety of systems office configurations, this report describes the configurations at several ARL institutions and presents some major organizational patterns for systems offices and their relationship to the larger library organization. Original…

Highlights of the Council on Library Resources' (CLR) 28th year and descriptions of active projects are included in the body of this report. Preliminary materials include lists of members of the council and of the board of directors, council committees and officers, and council staff and consultants, as well as a memorial to Louis Booker Wright,…