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| Journal of Academic… | 2 |
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| Hernon, Peter | 1 |
| Hobson, Charles J. | 1 |
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| Journal Articles | 2 |
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Peer reviewedHernon, Peter; And Others – Journal of Academic Librarianship, 1987
The first article summarizes the findings of four studies which used unobtrusive testing techniques to evaluate library reference services. The validity of this testing method and the conclusions reached are discussed, and suggestions are made for improving reference services in five related articles. (CLB)
Descriptors: Evaluation Criteria, Library Education, Library Personnel, Library Research
Peer reviewedHobson, Charles J.; And Others – Journal of Academic Librarianship, 1987
Describes a training program based on research in the private sector, which was developed to improve the performance and job satisfaction of the library's public contact personnel. Suggestions are offered for future research and applications based on trainee and patron evaluations. (Author/CLB)
Descriptors: Academic Libraries, Evaluation Criteria, Higher Education, Job Performance
