Willingness to return to the same librarian avoids the limitations associated with using accuracy as a primary measure of success. Based on a case study, factors associated with the successful reference interaction are examined. Problems with accuracy as a success measure, staff activity upon approach, interpersonal skills, and ability to…

Questions the soundness of the creation of the British Library and whether it has met its originators' expectations. Reviews its historical development, facility and staffing problems, the Lending Division, the Bibliographical Services Division, and the Research and Development Department. Seven references are listed. (RBF)

Investigated centralized copyright clearance services in higher education institutions based on the findings of a questionnaire survey and five case study interviews in United Kingdom libraries. Examines reasons why services were established, how they were funded and staffed, their overall remit, problems, and good practice guidelines. (Author/LRW)

Traces the development of the British Library since its founding in 1973 and discusses problems and achievements in the library as a whole and in the Reference Division, the Lending Division, the Bibliographic Services Division, and the Research and Development Department. Listed are 73 references. (RBF)

Examines the role of school libraries in Sierra Leone's (Africa) educational system and the problems affecting their development. Discusses the need for materials to support teaching activities; sociological factors; teachers' and students' information needs; current trends and changes; rural areas with no school libraries; and lack of standards,…

The six papers in this collection address as many different topics. In "Circulation Desk Staff Amiability and Patron Satisfaction," Laureen Cardon and Nathan M. Smith describe a study at Brigham Young University which demonstrated that interpersonal relations training for circulation desk staff could improve patron satisfaction. Anna L.…

This abstract of a report from a study commissioned by the Millbrook Press discusses changes in school library media centers based on interviews with librarians and administrators. Topics discussed include student enrollments, budgets, library staffing, utilization of the librarian, curriculum planning, administration attitudes, book collections,…