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| Library Administration and… | 5 |
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| Journal Articles | 5 |
| Reports - Descriptive | 4 |
| Guides - Non-Classroom | 1 |
| Opinion Papers | 1 |
| Reports - Evaluative | 1 |
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Lavagnino, Merri Beth – Library Administration and Management, 1998
Describes the four-step process of designing a library systems office at the University of Illinois at Urbana-Champaign (UIUC): (1) Collect Data: Why Create a Systems Office; (2) Organize and Present Preliminary Data: Educate and Involve Stakeholders; (3) Identify Actions: Write a Plan; and (4) Implement. Addresses the major problems encountered,…
Descriptors: Academic Libraries, Design Preferences, Facility Guidelines, Facility Planning
Brewer, Julie; And Others – Library Administration and Management, 1995
Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…
Descriptors: Library Administration, Library Development, Library Personnel, Library Planning
Lubans, John Jr. – Library Administration and Management, 1998
Examines how library managers can work with staff to make change initiatives more successful, based on cooperative planning experiences at Duke University Library. Focuses on (1) what the worker wants; (2) barriers to workers getting what they want; (3) technology's liberating influence; and (4) recommendations/predictions. (AEF)
Descriptors: Academic Libraries, Cooperative Planning, Higher Education, Library Administration
Curry, Ann; Henriquez, Zena – Library Administration and Management, 1998
Compares and contrasts the experiences and perceived roles of librarians and architects in the library-design processes of recently completed branch public libraries in three library systems in the Greater Vancouver area of British Columbia. Discusses the project team, site selection, architect selection, library interiors, and information…
Descriptors: Branch Libraries, Design Requirements, Foreign Countries, Information Technology
Lubans, John – Library Administration and Management, 1996
Explain's Duke University Library's change from a hierarchical management structure to one of self-managing teams developed within a total quality management (TQM) framework. Emphasizes the personal views and experiences of a manager responsible for implementing and guiding the process of change. (JKP)
Descriptors: Library Administration, Library Development, Library Personnel, Library Planning
