Describes the framework in which the research library at the University of Illinois at Chicago (UIC) reengineered its technical services operations. Focuses on the activities of the "Before Team" in evaluating, measuring, and redesigning the work processes that occur before the library receives an item. Discusses the results. (Author/AEF)

Presents an alternative method of managing the purchase of volumes in monographic series. The purpose is to both ensure comprehensive review of all volumes in specified monographic series and to allow return of volumes not wanted for the library's collections. (Author/AEF)