Discusses three major motivations for in-house library research--planning, problem solving, and staff development--in terms of the functions and responsibilities of library management. Ten stages in a research project are identified and management contribution to each is described. It is concluded that the role of management is critical.…

Analyzes a sample of over 4,700 orders for library materials at the University of California, Berkeley, in terms of the probability that the material will arrive and the factors that determine arrival. Models to evaluate the book ordering process are presented, and variables that may affect arrival time are discussed. (six references) (Author/LRW)

Investigates the effects of participatory management techniques advocated by the Public Library Association through a study of long-range planning at four public libraries that focused on staff members' views of the planning process, types and levels of staff participation, and attitudes about the effectiveness and consequences of the planning…

Discusses issues relating to the reliability, validity, utility, and information value of unobtrusive testing of library reference services; provides suggestions for practical applications of these criteria; applies study findings to library decision making and planning; and identifies topics for further methodological refinement. (Author/CLB)