Discussion of the need for strategic planning in public libraries highlights a case study of a small resort town library, the Crawford Memorial Library, in Monticello, New York. Deciding on specific library roles and planning their implementation are described, and the importance of environment and competition in strategic planning is explained.…

Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

A first-time project manager on a $4 million library addition and renovation project by the Homewood (Alabama) Public Library shares her experiences. Sidebars provide tips for new library project managers; description of construction administration documents; effective phrases to use with the contractor; and the top 10 lies told to a library…

Describes the organization and coordination of a public library's move from an old Carnegie building to a new facility. The planning process, publicity and communication, team concept, color-coding scheme, and use of software and volunteer help are covered. (EM)

Presents transcript of interviews with three administrators of small rural libraries. Highlights include state and national encouragement of marketing efforts; funding for in-service education for rural public librarians; changing roles of rural public libraries; library standards; and advice for newly appointed directors. (LRW)

Discusses the need for planning in public libraries. An example of successful planning in a small, rural library system is given; the importance of providing staff time for planning is emphasized; recommendations for administrators are offered; and an annotated bibliography of planning materials prepared for the Public Library Development Program…

Explains the criteria by which 50 public libraries were chosen as outstanding, and reports the results of a survey of the directors which focused on major problems in libraries; desired goals in administration and technical and public services; predicted trends; stage of computerization; and sources of information and new ideas. (CLB)

Presents revision of the original "Guidelines for Establishing Information and Referral Service in Public Libraries," adopted by the Public Library Association Board of Directors on January 22, 1980. The revision approved on January 8, 1985, reflects changes in terminology and in the information and referral field during past five years. (EJS)

Explores the movement toward community-centered standards in public libraries. Tracks the changes of the Public Library Association's (PLA's) planning model through four incarnations, summarizes each model, and examines trends and suggests a way to use the various models together for an easier planning process. (Author/LRW)

Explores current patterns of recency, structure, intent, scaling, and planning and measurement in state library standards. Ways that four states--Oklahoma, Colorado, Utah, and Ohio--have adapted basic standards elements are considered, and issues in linking planning and measurement to standards are discussed. (MES)

Describes a project in which 15 public libraries in the Bay Area Library and Information System undertook simultaneous local planning using the Public Library Development Program planning and role setting process. Areas discussed include planning team workshops and meetings, implementation of the planning process, writing the planning document,…

Describes guidelines issued by the Public Library Association which base evaluation of individual public libraries on community standards rather than national; identify eight basic roles of the library within the community; and provide a suggested process for libraries and communities to assess service needs and determine which activities to…

Provides background on the Americans with Disabilities Act (ADA) and presents guidelines for library compliance, including read the legislation; designate an employee as ADA coordinator; evaluate current policies, services, and facilities; implement changes; provide training for library staff and related groups; and solicit feedback from disabled…

Twelve community telephone surveys administered to the residents of 34 Connecticut towns measured their knowledge, attitudes, and use related to public library services. Results suggested needed improvements in collection development, the importance of location, and residents' willingness to pay more per year for library services. (SLW)

Describes one public library's development of a computer-security plan, along with helpful products used. Discussion includes Internet policy, physical protection of hardware, basic protection of the operating system and software on the network, browser dilemmas and maintenance, creating clear intuitive interface, and administering fair use and…