Discusses steps taken in planning, implementing, evaluating, and revising library instruction in a general education course for freshmen at the University of the Pacific, and examines results of student library skill tests taken before and after having library instruction. Figures offer example test questions and tables display test averages and…

Presents steps taken by a librarian task force at Washington State University in planning, implementing, and evaluating the addition of LEXIS-NEXIS workstations; user policies; and instruction methods in an academic reference environment. Figures and tables display: workstation information including usage statistics, an outline of the Lexis-Nexis…

Describes a multifaceted evaluation of the Brandeis model of reference services, which included how the model was defined, direct observation of librarians, unobtrusive study, and a focus group project to gauge patron response. Results of the study and needed improvements are discussed. A sidebar article describes the Brandeis model. (22…

Describes steps in a process-improvement project for reserve book services at the University of Arizona Library: (1) plan--identify process boundaries and customer requirements, gather/analyze data, prioritize problems; (2) do--encourage divergent thinking, reach convergent thinking, find solutions; (3) check--pilot solutions, compare costs; and…

Describes factors behind a 1993 proposal at Harvard College (Massachusetts) to renovate its undergraduate library to a gateway library to change from print to digital information. Summarizes findings from a national conference sponsored by Harvard College Library and based on a position paper entitled "Gateways to Knowledge: A New Direction…