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Peer reviewedLarson, Catherine A. – RSR: Reference Services Review, 1998
Describes steps in a process-improvement project for reserve book services at the University of Arizona Library: (1) plan--identify process boundaries and customer requirements, gather/analyze data, prioritize problems; (2) do--encourage divergent thinking, reach convergent thinking, find solutions; (3) check--pilot solutions, compare costs; and…
Descriptors: Academic Libraries, Data Collection, Efficiency, Higher Education
