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Modern Library Technology and Reference Services.
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Huang, Samuel T., Ed.; And Others – Reference Librarian, 1993
Twelve articles describe the impact of library technologies on reference services. Staff training, the academic librarian as teacher and information provider, decision-making models for planning reference services, patron database access options, management of reference services, systemwide electronic access, and the electronic library are among…
Descriptors: Academic Libraries, Computer Networks, Electronic Libraries, Higher Education
Promise, Perils, and Planning: An Administrative Commentary on the Use of Technology To Expand Reference Services.
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Allen, Nancy – Reference Librarian, 1999
Presents an administrative overview on planning needed to implement information technology-based reference and instructional services in academic libraries. Discusses staffing; troubleshooting; fund raising and budget development; consortia and digital resources; and the need for continuing education. (LRW)
Descriptors: Academic Libraries, Budgeting, Consortia, Electronic Libraries
The Growing and Changing Role of Consortia in Providing Direct and Indirect Support for Distance Higher Education.
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Subramanian, Jane M. – Reference Librarian, 2002
Describes the history of consortia and cooperative efforts among libraries and their role in distance learning in higher education. Discusses shared online catalogs; purchases of electronic resources; supporting distance learners' information needs, including virtual reference; staff training; change management; cooperative planning; vendor…
Descriptors: Academic Libraries, Consortia, Distance Education, Electronic Libraries
Roles of the Head of Reference: From the 1990s to the 21st Century.
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Nofsinger, Mary M.; Bosch, Allan W. – Reference Librarian, 1994
Discusses three major roles of the academic library reference department manager: managing reference personnel, including training, communication, performance evaluation, and conflict resolution; implementing new technologies, including assessment of users' needs; and leadership and planning for future changes, including strategic planning,…
Descriptors: Academic Libraries, Administrator Role, Communication (Thought Transfer), Conflict Resolution
Assessment and Accountability in Reference Work. Part VII: Bibliography.
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Reference Librarian, 1992
Includes 89 references to materials relating to accountability and evaluation of library reference services. Highlights include research; statistics; planning; user studies; decision making; school libraries; public libraries; academic libraries; and standards. (LRW)
Descriptors: Academic Libraries, Accountability, Decision Making, Elementary Secondary Education