Discussion of formal assessment of library facilities highlights the postoccupancy evaluation as a tool in developing accountability in the design, planning, and construction of library buildings. Assessment of existing facilities is discussed; evaluation methods are described, including behavioral mapping; and a planning outline for evaluation is…

Concerned with the nontechnical aspects of flow-charting library procedures, this article pays special attention to the communication process that takes place during such an analysis and suggests how flowcharts can describe, as accurately as possible, what takes place in a given library task. (Author/RAA)

One year's experience in the use of management by objectives in the Technological Institute Library of Northwestern University is reported. (Author)

Discusses the use of total quality management (TQM) principles in libraries. Topics addressed include commitment from the library director; strategic planning; training needs for library staff; the identification and selection of targeted areas that would benefit from TQM; quality improvement teams; analysis; proposed solutions; and evaluation…

Written to guide librarians and staff in all types of libraries, this manual describes steps in the processes of writing collection development statements and assessing library collections. The first section focuses on the collection development policy--the benefits of a written policy, who should write the statement, and elements to be included.…

This book, written by a number of library professionals, familiarizes the reader with the motives for and purposes of evaluation and the major contexts and models for evaluation and provides explicit examples how evaluation projects have been and can be carried out in a variety of library contexts. The strategies in this book grew from the S:OLE…

Offers practical advice to new library committee chairs on when to call meetings and how to prepare for, conduct, and evaluate them. Discusses the quality of committee leadership in terms of coaching, communicating, and troubleshooting skills. (Author/AEF)

This discussion of goal setting as a means of directing organizational, supervisory, and individual achievement presents the factors involved in goal-based planning at these three levels within the library context, including planning strategies, evaluation methods, and possible problems at each level. (CLB)

Overview of activities and issues that face library administrators considering automation emphasizes acquisition of turnkey systems. Discussion covers reasons for automating, options available, major marketplace issues, keys to a successful automation project, the Request for Information, the Request for Proposal, evaluation techniques, the…

Public libraries must operate in a time of increasing change, both within the library community and throughout the larger social and economic environments in which the library must function. This book is a guide to the strategic management of change in community libraries. It addresses the unique circumstances and needs of public libraries and…

Types of performance evaluation for academic librarians are discussed, noting strengths and weaknesses--formats, relative ranking system, dimensionalized ranking system, management by objectives, and degree of participation. Use of appraisal program to aid library administration in monitoring ongoing activity, planning ahead, and motivating…

Identifies research topics related to outcomes assessment in a networked environment and discusses issues affecting these topics. Proposes a framework to relate traditional evaluation components and terminology to the networked environment and identifies factors in the networked environment that affect assessment methods. Suggests outcomes…

This final report of a management self-study based on the Academic Library Development Program, which was conducted at the University of Wisconsin-Parkside Library/Learning Center, presents study team and task force reports and cites specific issues and recommendations. Data for the study were collected through interviews and questionnaires.…

As our society moves increasingly from an era of affluence to one of scarcity, the evaluation and assessment of publicly supported services will become even more crucial and necessary to ensure that public resources are being expended in the most effective manner. Evaluation of library service effectiveness is defined in this paper in terms of…

A pilot study conducted to identify concerns of public services middle managers on costing and use of performance measures found the librarians interviewed had little faith in their usefulness. Implications of these findings are discussed and specific ways to increase the usefulness of such measures for library decision-making are suggested. (CDD)