FloriNet--the Florida Library Online Resource Information Network--was first envisioned by a Florida Network Planning Task Force in 1994 as the aggregate of networked information in Florida libraries, including library networks, independent libraries, statewide databases, Free-Nets, and as-yet unimagined information resources. This document is a…

Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

This collection provides summaries of documents on which the policies of the Oklahoma County Libraries System are based, the "Statement of Purpose and Goals," and "Policy for Selection of Materials," as well as brief descriptions of procedures for materials selection and handling complaints or suggestions from patrons.…

Throughout the history of public libraries in the United States, great accomplishments have been achieved through the active participation of local community members. This handbook from the Texas State Library and Archives Commission is addressed to those citizens who attain appointments to their city or county library advisory boards. Its…

The British Library supports research by collecting and maintaining the national archive; by ensuring the provision of the national bibliography; by building up its collections of research materials from all over the world; and by providing access to its collections through reading rooms and interlending and document delivery services. This paper…

This book examines the ways in which children's librarians can manage their services so collections and programs reach the intended audience. In the introduction to this second edition, the author considers recent changes in demographics, economics, social patterns, media and technology trends, and consequent changing emphases in managing…

The introduction establishes a perspective from which to develop an opinion about library service which may result in a need to redefine what is collected, how it is stored and what expertise should be developed. The available alternatives depend upon whom the services are provided for, how much service is provided and when, that is, who are the…

Examines four significant unanswered questions related to children's and young adult services in public libraries. After reviewing the existing knowledge base that can serve as scaffolding for the needed research, the author suggests strategies for refining and implementing this research agenda. (Contains 62 references.) (Author/AEF)

As our society moves increasingly from an era of affluence to one of scarcity, the evaluation and assessment of publicly supported services will become even more crucial and necessary to ensure that public resources are being expended in the most effective manner. Evaluation of library service effectiveness is defined in this paper in terms of…

This volume of the "Advances in Library Administration and Organization" offers 11 perspectives to practitioners trying to make sense of the issues that must daily be confronted by library administrators in an environment of ongoing change. This 20th volume includes: "Choice, Responsibility and Work: Rhetoric in a University Library…

This book is a hands-on guide to the philosophy and practice of young adult services in the public libraries. The following chapters are included: (1) "Young Adult Services Philosophy," including reasons to serve teens, why teens are the way they are, who serves young adults, and how to interact with teens; (2) "Youth Participation," including…

This guide is designed to assist library media specialists in achieving the outstanding, comprehensive library media program outlined in "Information Power: Building Partnerships for Learning," published by the American Library Association and the Association for Educational Communications and Technology. The guide contains the following…

This paper presents a brief history of the management of the University of Maryland at College Park (UMCP) Libraries. An Introduction addresses these questions: Why tell a history of the management of the Libraries? Why a history right now? What is the recommended methodology for creating a history of the management of a library? The paper…

This video provides guidelines for establishing a successful volunteer program in any library. Topics include: the benefits of volunteers to libraries; getting a volunteer program started and functioning; recruiting volunteers; interviewing volunteers; effectively training volunteers; acknowledgment of volunteers; and handling uncooperative or…

This paper outlines the rationale for, and functions of, national library policies within African countries; discusses some of the issues raised concerning national library policies at the 1970 meeting at Kampala of the Experts on the National Planning of Documentation and Library Services in Africa and at other similar conferences; reviews the…