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Peer reviewedHerman, Douglas – RSR: Reference Services Review, 1994
Describes a multifaceted evaluation of the Brandeis model of reference services, which included how the model was defined, direct observation of librarians, unobtrusive study, and a focus group project to gauge patron response. Results of the study and needed improvements are discussed. A sidebar article describes the Brandeis model. (22…
Descriptors: College Libraries, Evaluation, Higher Education, Improvement
