This study examined the use of advanced search commands and the Journal Name Finder database of DIALOG to simplify collection and processing of posting information for 42 library and information science serials (1966-1996) in six databases. Presents types of deficiencies in journal coverage that may yield incomplete search results and distort…

Describes a study that used interview data to adapt SERVQUAL, a survey to determine customer perceptions of service quality, to LibQUAL[TM], a Web-based survey to investigate users' perceptions of library service quality. Offers hypotheses regarding how data was categorized as it was. (Author/LRW)

Discusses a secondary analysis of a user survey from 13 public libraries to isolate factors that contribute to high levels of performance by reference librarians and to identify reliable indicators that can be used to measure and evaluate reference services. Examined user ratings of reference services by transaction type, either self-generated or…

This study of public libraries in Ohio explored whether voluntary state public library standards will be complied with to the same extent by smaller and larger libraries. Findings indicate that library size, as measured by population and income, is a factor in two categories of standards components: community input and library management. Contains…

Describes the economic impacts and benefits received from public libraries in Florida, indicating that public libraries make a significant contribution to the economic development of the state. Discusses taxpayer funding, budget cuts, and determining economic impacts from taxpayer investments; and presents a framework for further studies.…

Examines the basic tenets of qualitative, or naturalistic, research methods in terms of their grounding in social science and their value to library and information science research. Topics discussed include the research problems; data collection, including interviews; data analysis, including content analysis; theory development; and ensuring…

The identification and description of the personnel components of a library and their interrelations are used to construct an input-output model similar to those used to analyze the interdependence among sectors in an economy. This model makes it possible to forecast personnel requirements resulting from changes in demands for library services.…

Describes a study that investigated the affective responses of 83 subjects at the University of Wisconsin-Milwaukee to 2 versions of a hypertext-based bibliographic retrieval system. The utility of using factor analysis to explore subjects' search experiences is explained, and the effects of different types of linkages are compared. (Author/LRW)

A survey of academic librarians determined that the use of e-mail in the follow-up stage of a library research project using mailed questionnaires was as effective as postal mail in speed and size of response. Discusses additional benefits (interpersonal communication, reduced time and costs) and drawbacks (time spent identifying messages…

Discussion of methods for gathering journal use information in academic libraries (for retention decisions) highlights an 8.4-year time-series of weekly library journal pickup data. Use of the autocorrelation function, spectral analysis, and intervention analysis is described.(LRW)

Describes the development of a gravity model based upon principles of spatial interaction to predict the circulation of libraries in the Indianapolis-Marion County Public Library (Indiana). The model effectively predicted past circulation figures and was tested by predicting future library circulation, particularly for a new branch library.…

Reviews the literature on changes in academic library organizations and describes the results of a survey of library directors that investigated concepts of a virtual library, both as digital technology and as a new organizational concept. Discusses models of virtual libraries and library networking, and includes a copy of the questionnaire.…

Reports on the second stage of the New Zealand University Libraries Effectiveness Study, which identified dimensions of effectiveness in New Zealand academic libraries and examined parallels with dimensions of organizational effectiveness in a similar study of public libraries. Each libraries' staff rated the library's performance against 99…

Discussion of library use and user satisfaction focuses on two measures, one based on weighted data and the second based on factor analysis. These measures were studied for their interrelationship and were used to evaluate library services at the National University of Rwanda (Africa). (LRW)

A study of the catalog holdings of all Canadian academic libraries found that fewer noncorporate publications were available than mainstream titles published by corporations and that electronic vendors provide little access to noncorporate "small publisher" titles while providing 100% access to surveyed mainstream titles. Examines the…