Describes a book availability study using the ACCESS retrieval and delivery system for the evaluation of library services. (CWM)

Data from the interlibrary loan lending office files at the University of California, Berkeley for 1971-1972 were examined in order to determine the pattern of interlibrary loan traffic with other University of California and California State Universities and Colleges (CSUC) in Northern California. Turnaround time for the average Sacramento State…

The University Library System at the University of Minnesota, Twin Cities Campus, is a decentralized system of 35 libraries spread over 3 campuses in 2 cities. This study evaluated the performance of two libraries in the system--Walter Library and the Institute of Technology Libraries--that provide document delivery services to assist faculty…

Five issues must be considered if a more effective information and bibliographic delivery system is to be developed for Canadian education. (1) The size and characteristics of the reference group in Canadian education should be studied. With all its subgroups, this group may comprise as many as 200,000 people. (2) The number and types of documents…

On-campus networked personal computer (PC) usage at La Trobe University Library was surveyed during September 2005. The survey's objectives were to confirm peak usage times, to measure some of the relevant parameters of online PC usage, and to determine the effect that 24 new networked PCs had on service quality. The survey found that clients…