This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

The relatively high use rates and program attendance highlight the public value provided by local libraries at a time of dramatic economic, technology, and demographic change. The Public Libraries in the United States Survey is one important way of examining when, where and how library services are changing to meet those needs. The data, supplied…

In 2008, we started by pulling a sample of 483 public libraries from across the country, using 2007 public library annual report data. Because small libraries have different needs and resources than larger libraries, we stratified the sample to make comparisons by size, according to the following population groups: fewer than 10,000 served;…

The Association of College and Research Libraries (ACRL) has a long history of data collection, environmental scanning, and trends analysis. Its most recent work, "Futures Thinking for Academic Librarians," uses a 15-year horizon to look beyond the worries of the current economic cycle and the short-term future in order to anticipate the changing…

Libraries are widely known as institutions that access, organize, and preserve collections of information. Libraries are also dynamic administrative entities that generate and exchange internal business information. From small operations with limited staff and technology to large, multidepartmental institutions with full IT support, libraries…

The idea of Digital Libraries emerged in the early 1990s from a vision of a "library of the future", without walls and open 24 hours a day. These digital libraries would leverage the substantial investments of federal funding in the Internet and advanced computing for the benefit of the entire population. The world's knowledge would be a key press…

The authors have been involved in the design and delivery of several LIS training and education programs in Vietnam in recent years. This activity has led them to become aware of library developments and initiatives taking place within Vietnam, and of issues that will affect future development of the library and information industry. Some of these…

Twenty-six scholarly papers and ten abstracts comprise the content of the thirteenth annual Brick and Click Libraries Symposium, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship. The…

Discusses women's information needs and the lack of published literature and research on this topic. Identifies subjects of interest, as well as current trends in commercial electronic information systems and telecommunications that make the issue of information needs research and analysis urgent. (Author/AEF)

This study examines the holdings of ARL libraries for core reference titles to see if there is a trend towards canceling the print in favor of electronic, and discusses the implications of duplication of titles in both formats. It also looks at the issue within the context of several areas of study including general reference, arts and humanities,…

This paper looks at the complex web of interrelationships that is emerging as the library and information professions come to terms with the growing phenomenon of knowledge management. This is manifest at one level in the wider organisational and business context, and at another in the professional and employment spheres. Two of the authors are…

In 2002, the Department of Education, Science and Training (DEST), Higher Education Information Infrastructure Advisory Committee commissioned the National Library of Australia to analyse the uniqueness and overlap of Australian university library collections, comparing library collections in each state, using the National Bibliographic Database…

This research extends the "Purdue studies" of research library growth, presenting results that include library statistical trends during a 35-year period, 1951-1985. It serves to update Purdue's 9-report series (1965-1973) and is a validation study of Purdue's growth forecasts, 28 of which were published in 1965, then revised in 1971.…

The analyses reported here on the growth and change of medical school libraries are based on the annual statistics of 67 U.S. and Canadian medical school libraries, 1975-89, and 4 primary statistics from "parent," main campus libraries, all of them members of the Association of Research Libraries. The results show that medical school…