Provides an overview of issues relating to library services to linguistic, ethnic, and cultural minorities. Following a clarification of the terminology used, the process of immigration is addressed. The role of public libraries in this area and implications for professional associations are then discussed. Twenty-one references are listed. (MES)

Past studies that apply the sociological definition of professionalism to librarianship are summarized, and recent criticisms of this definition are investigated. Alternative models of professionalism and concepts of theoretical knowledge and service are discussed, and a reexamination of the professional nature of librarians' work is proposed. (23…

Reviews the traditional academic library services offered to faculty researchers and describes patterns of the academic research process. A more active librarian role in the research process is proposed, to be accomplished through understanding research in the information transfer process and the role of the researcher. (17 references) (CLB)

Discusses the role of the academic library in the support of nontraditional students, and offers several suggestions for effectively reacquainting these students with the library and developing their research skills. (CLB)

This review of the literature discusses the image of librarians in popular culture, the importance of projecting a clear and positive image of reference librarians and their work to encourage users to seek reference help, and ways to improve users' understanding and image of librarians. (25 references) (Author/CLB)

Discusses the theoretical foundations of the library media center in education and summarizes the results of a survey of secondary teachers and students at six francophone comprehensive high schools in the Montreal area that examined their use of and attitudes toward the library. Topics for further research are suggested. (CLB)

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

Compares the role of a school library in an ideal situation and the situation in Kenya. The lack of school policies, lack of recognition, insufficient funding, and lack of qualified personnel are cited as factors responsible for the poor performance of school libraries in Kenya. (CLB)

In 1987, the Regent's Advisory Council on Libraries and the New York State Library Division of Library Development appointed a Committee on Minimum Library Standards for New York State to review and revise existing standards for public libraries, taking into consideration the Board of Regents policy on libraries. This report explains the…

Nine secondary school libraries in New Zealand were examined to determine how often and how well students and teachers were using the library resources available to them. Both teachers and students were surveyed concerning their use of the library, the library skills they thought to be important, and their perceptions of the function of the…

Focusing on the point of contrast between the library, whose primary role is the preservation of knowledge, and other dimensions of an information society where knowledge has become increasingly fragmented and exteriorized, this paper begins by defining leadership and reviewing various meanings assigned to the term "discourse." Several…

Discusses user satisfaction with remote access to online catalogs, categorizes the types of assistance remote users require, and considers the library's responsibility to these invisible users. An outline of suggestions for improving service to remote users is provided. (CLB)

A locally developed long-range plan is the key to effective library service, and can account for circumstances unique to the service area that could not be anticipated from a statewide or national perspective. These standards are meant to guide Wisconsin libraries in structuring their own locally-focused planning efforts. Standards in the…