Virtual reference is a service that makes particular sense in a state like Montana. The fourth-largest state by geographic area but 44th by population in the U.S., it has about one library per 11,392 residents. Montana's libraries, including the libraries of Montana Tech of the University of Montana, where the author currently serves as a…

Offers insight from academic librarians into changes that occur when librarians become teachers. Discusses the rewards of developing long-term relationships with and a better understanding of students; effects of librarians having less time at the reference desk because of spending time on teaching; teaching as a focus of professional development;…

Describes the work of librarians at Illinois State University in teaching faculty about the Internet through a series of librarian-initiated and faculty-initiated projects. Explains how librarians continued their role as information providers, adapting to the situations faced by the faculty, whose information needs did not always match their…