Describes the Lippincott Library (Warton School, Philadelphia, Pennsylvania) online chat reference service for students/faculty/staff to ask questions through chat and get an immediate response using a commercial service provided by LivePerson. LivePerson is a real-time text interface between the user who seeks information and the operator…

Presents 101 variables for use in developing a microcomputing profile and determining the type of microcomputing management appropriate for a library. Variables are presented in 16 categories, including the larger institutional, library, and financial profiles; administration's stance on microcomputing; user profiles; training and support for…

Because the publication of census data on CD-ROM has expanded the capabilities of users, librarians need to consider issues involved in providing census and Geographic Information Systems (GIS) services, selecting GIS software, and providing user support. (JMV)

This study addressed, within the context of Australian public libraries, how people with disabilities can more easily share in the new world of instant information and communication offered by the Internet. Eight public libraries from Victoria and one from Wagga Wagga participated. The sample consisted of 85 adults with a variety of physical and…

Discusses the changing role of libraries as advances in information technology are made and describes projects that involve Digital Equipment Corporation. Highlights include changes in vendor products, services, and alliances; meeting user needs; statewide networks; Sonoma Internet Library Access Software; electronic libraries; open computing;…

The terms "virtual library,""digital library," and "electronic library" have received growing attention among professional librarians, researchers, and users of information over the past decade. The confluence of exploding sources of data, expanding technical capability, and constrained time and money will quickly move these concepts from…