The aim of this seminar was twofold: to make senior civil servants of Zimbabwe aware of the importance of information and documentation for planning and decision-making, and to introduce the concept of a national information and documentation center (NIDC) as designed by the United Nations Economic Commission for Africa, Pan-African Documentation…

This is the first of two volumes of written testimony presented to the National Commission on Libraries and Information Science (NCLIS) at its Mid-Atlantic States Regional Hearing held May 21, 1975 at Philadelphia, Pennsylvania. Statements are provided by public, academic, research, special, regional, state, and school librarians, as well as by…

This is the second of two volumes of written testimony presented to the National Commission on Libraries and Information Science (NCLIS) at its Mid-Atlantic States Regional Hearing held May 21, 1975 at Philadelphia, Pennsylvania. Statements are provided by academic, public, state, and special librarians, as well as by spokespersons for…

The director of the Queens Borough Public Library (Jamaica, New York) examines the role of the public library in helping to prevent illiteracy and discusses innovative ways libraries can serve adult readers and learners, using the Queens model as an example. Includes a sidebar by Audrey Gorman "Toward a New Definition of Literacy." (AEF)

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

In 1992, the Library Literacy Connection of the Mansfield-Richland County (Ohio) Public Library was established to help promote adult literacy. The library began documenting its impact through a collection of interviews. In this article, adult learners and tutors share their tales of libraries and literacy. (AEF)

The complexity of the information environment, and more uncontrolled distribution and access, lead to new issues for users. Reference services, with a stronger instructional role, must become more proactive in providing a fully developed repertoire of services responsive to the multifaceted queries facing librarians today. (Contains 31…

Provides specific tips and guidelines for information professionals who are currently administering, or who plan to introduce, end-user search programs. Discusses the reference interview, evaluation of information sources, electronic database standards, pragmatics of access, electronic search strategies, and the role of the information center.…

Defines the role of children's librarians in public libraries by listing necessary competencies in various areas, including knowledge of users; administrative and management skills; communication skills; materials and collection development; program development; advocacy and public relations; and professionalism and professional development. (LRW)

The purpose of this manual is to provide a structure for a comprehensive user education program at the University of California, Santa Barbara. It is intended to provide a general direction for librarians to review when developing new instructional programs or examining current programs. The purpose of this program is to provide basic library…

Outlines needs and strategies for electronic research skills training as part of the supervision of doctoral students. Discusses the training role of academic librarians, the role and skill level of doctoral supervisors, and the special needs of doctoral students. Excerpts from stakeholder interviews are included. (AEF)

The Council on Library Resources was created to address the problems of libraries and is now committed to the most significant library problem of all, ensuring that library resources are embraced as part of the solution for people who seek to solve their own problems and those of their communities and institutions. In this annual report, the…

This conference proceedings of off-campus library services includes 30 papers covering the following topics: extracting the hidden potential of course syllabi; obstacles to user education for off-campus students; using Hypercard in an off-campus library environment; satisfying accreditation requirements in lean times; the library's role in…