Describes the work of Educational Information Centers (EICs) in public libraries, using several case histories as illustrations. Ways in which EICs change libraries and their roles are discussed, and the support of the W. K. Kellogg Foundation for development of EICs is reviewed. Four references are listed. (MES)

Examines factors that have contributed to the development of measures that can determine the impact of library services, including evaluation approaches, demands for public sector accountability, and government activities aimed at determining service outcomes. Discusses impacts of community information services based on a study by the Institute of…

This study examined the influence of (1) the setting of the reference interview on the interaction and (2) accuracy and the librarian's behavior on the success of the reference interview. Tables display correlations between the interpersonal, interviewing and listening, and searching skills of the librarian with the patron's willingness to return…

Explores the relationship between Public Library Association (PLA) planning and the themes of literacy, productivity, and democracy that were chosen by the White House Conference on Library and Information Services (WHCLIS). Discussion is based on data collected by the Public Library Data Service (PLDS) that examine current library services in…

Discussion of implications of highly decentralized nature of local government for collection of local documents highlights meaning of access, effect of local government environment on access to local government information, library responses, and tools that can assist libraries in increasing citizen and government access to local government…

Presents an overview of the National Endowment for the Humanities sponsored Let's Talk about It Program. The intended audience is examined, the role of the scholar analyzed, and the special responsibilities of the discussion leader delineated. Results of the program are evaluated and suggestions for planning a program are offered. (six references)…

Focuses on the role that citizen groups--both grass roots and nationally affiliated--play in local communities, examines the history of these groups, describes their activities, presents research findings, and sketches library service trends in several communities. References are included. (FM)

Discusses the need for the library profession to learn not only how to identify information needs, but also to create new services and delivery patterns around them. The existing literature on information needs and information seeking behavior is briefly reviewed, and a research agenda for the 1990s is summarized. (51 references) (Author/CLB)

Examines what differences libraries and librarians make, primarily from the perspective of geographical communities. States reasons why this is an essential research issue and describes contributions of current public library planning tools to the determination of impact. Examines the framework that is essential for the intellectual development of…

Introduction: This article results from a qualitative study of 1) information behavior in community problem-solving framed as a distributed information use environment and 2) approaches used by a best-practice library to anticipate information needs associated with community problem solving. Method: Several approaches to data collection were…

Describes Education Information Centers (EICs) in public libraries in New York, Michigan, Pennsylvania, Washington, and Nebraska that have been funded by the Kellogg Foundation to serve adults who are in a job, education, or career transition. Career assessment software is reviewed, outreach strategies are described, and future plans are…

Describes a survey of public libraries that examined problems associated with access to local government information. Findings are reported on the nature of requests received, the types of responses given and sources used, and reasons given by librarians for providing access to local government information. (14 notes with references) (CLB)

Raises questions about influence of present reference practice on library user perceptions of the librarian as information intermediary and on user ability to distinguish between librarians and other staff. Questions are discussed within context of client-professional relationship, using data from study of users of three midwestern university…

Reviews current trends in the networked community information literature, including public library involvement, and discusses a present study for which multiple methods are being used to collect data from users, librarians, and service providers in three states. Particular attention is given to explaining use of theory specification to apply…