Social networking and other Web 2.0 technologies led the social whirl of the information industry. Publishers and librarians tried to keep their products and services relevant by mixing authoritative content with user involvement, but that was not enough. Enhancing interfaces, adding new forms of content, and making strategic acquisitions--all are…

Describes EasyNet, a gateway system to multiple online vendors. It allows occasional access without learning each system's commands or contracting with each vendor, with either the searcher selecting the database or letting the system select one. Costs are described and various special option plans for specific types of libraries are explained.…

Virtual reference services seem a natural extension of libraries digital collections and the emphasis on access to the library anytime, anywhere. If patrons use the library from home, it makes sense to provide them with person-to-person online reference. The Library of Congress (LC), OCLC, and several large library systems have developed and…

Do vendor reps provide librarians with the information they need in the way they need it? Do vendors feel they are communicating effectively with their librarian clients? A recent survey of North American and European academic librarians commissioned by Jim McGinty, vice chair of Cambridge Information Group, and carried out by consultants David…

Many small and medium-sized companies see a library as a luxury they cannot afford. They may have room set aside with a small collection of books, periodicals or reports, yet the use of this often unsupervised storage system is minimal at best. These same companies, however, usually place great importance on maintenance of and access to…

An assessment of an increasingly tight national economy dictates a reevaluation of the costs and functions of the corporate special library if it is to survive recessionary pressures intact. Services which are crucial to daily business operation, not duplicated elsewhere, and of high visibility to upper management must become the prime focus of…

Issues having a possible impact on online search services in libraries are discussed including full text databases, front-end processors which translate user's input into the command language of an appropriate system, downloading to create personal files from commercial databases, and pricing. (EJS)

Discusses the results of a survey of academic member libraries of the ARL (Association of Research Libraries) that investigated changes in reference services over the last three years and how electronic resources have impacted them. Topics include remote users; email reference; and live virtual reference. (LRW)

Librarians must get the most for their money and look to technology for new solutions. Several respondents think poor budgets mean more reliance on online databases and electronic full texts with less purchase of print. Companies that produce both media are likely to continue as long as there is a market for both, but they are gearing up for the…

Discusses results of a survey of factors influencing database use in public libraries. Highlights the importance of content; ease of use; and importance of instruction. Tabulates importance indications for number and location of workstations, library hours, availability of remote login, usefulness and quality of content, lack of other databases,…

Discusses database usage data from a sample of 98 public libraries and library systems in the United States and Canada that revealed patterns of use. Results of the questionnaire used, which is appended, showed the number of workstations was statistically correlated with amount of use. (Author/LRW)

Focuses on library economic metrics, and presents a conceptual framework for library economic metrics including service input and output, performance, usage, effectiveness, outcomes, impact, and cost and benefit comparisons. Gives examples of these measures for comparison of library electronic and print collections and collection services.…

Discusses reference-use statistics in academic libraries. Highlights include new functions and resources, limits of traditional counting methods, ranking the sources, the Internet's impact on instruction, computer-assisted versus one-on-one instruction, and creative solutions to reference services. (AEF)

Describes some of the most active school library programs for introducing elementary and secondary school students to online searching. Highlights include searches performed by librarians and students; skills acquired by students (search strategy, choosing appropriate databases, accessing information online); frequently searched databases; and…

Suggests that digital resources and telecommunications give librarians the best chance in decades to reexamine and achieve many of their fundamental goals. Discusses the goals of providing the right information in appropriate formats, keeping the intellectual record, providing personalized information services, and serving as educators, and cites…