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Martens, Marianne; Latham, K. F. – Journal of Education for Library and Information Science, 2016
In the case of libraries, archives, and museums (LAMs), the concept of convergence has become commonplace in recent time. Convergence addresses both physical spaces and the services provided. What is currently known as convergence within these institutions, should perhaps more accurately be described as reconvergence, as "in the late 1800s…
Descriptors: Museums, Library Education, Library Science, Holistic Approach
Plummer, Elizabeth L. – 1996
Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…
Descriptors: Academic Libraries, Higher Education, Improvement Programs, Inservice Education