Researchers in the Graduate and Undergraduate Services (GUS) department at the J. Willard Marriott Library at the University of Utah designed and created a collaborative service interaction space to alleviate symptoms of library anxiety. This plan led to several iterations of purchase and renovation proposals. After a lengthy design period, the…

With the continued growth and evolution of distance education at many colleges and universities, academic librarians must be prepared to respond to the changing needs of distance users. This article discusses the results of a utilization assessment of distance instructors at five midsized American universities. The results inform libraries about…

As distance education programs grow at college and universities across the country, libraries must ensure virtual reference services are prepared to meet the needs of patrons in these programs. This article describes the process and results of a 2018 chat analysis conducted at a midsize research university with a large distance education program.…

Many universities and colleges focus on student retention and completion as a measure of their success. Publications such as the "Chronicle of Higher Education" carry an increasing number of articles dealing with student retention, success, and completion. Academic libraries support this goal through a wide variety of services, teaching,…

Published children's literature in the United States overrepresents some identities while underrepresenting others, such as people of color, LGBT people, people with disabilities, people who live below the poverty line (Crisp et al., 2016), and more. Thus, some children may not encounter text representative of their identities. As literature can…

Academic libraries continually adjust services to adapt to the ever-changing landscape in higher education. In response to the broken textbook market, libraries are becoming actively involved in the open educational resources (OER) movement. Although there is not a formal program in place, librarians at Utah State University explored a…

In response to a charge from the library administration, the Circulation Committee of the Harold B. Lee Library at Brigham Young University designed and implemented a thorough assessment of circulation policies. Using multiple assessment methods including surveys, focus groups, and statistical analysis, the committee determined that the…

As more students, faculty, and staff from traditionally underrepresented groups enter universities and colleges, academic libraries must find ways to reach out to these groups in order to better meet their unique educational needs. In this article, librarians from two large public universities describe how they used data about their communities to…

This article is a study of the policies that govern the use of the university library by external users at Indiana University-Purdue University Indianapolis (IUPUI) and 12 peer institutions used by IUPUI for comparative purposes. A search of each institution's Web site was conducted as well as interviews with circulation librarians and managers.…

The librarian for the Stevens-Henager College, Murray, Utah campus was hired in the spring of 2008 and given the task of maintaining and improving the college's library and bookstore. It was soon discovered that many areas needed improvement (processes, outreach, policies, personnel, work-flow, etc.) Fortunately, she possessed skills from previous…

Gardening in the American Southwest (SW) is an extreme sport. Not only are gardeners challenged by geographic extremes from tropical deserts to subalpine locales, they must also deal with a wide range of climates. Winter in the mountains and higher regions means heavy snows, frozen soils, and temperatures that can dip below zero. In contrast,…

This article describes how librarians stepped up to the plate to rescue materials and meet the needs of thousands of uprooted evacuees from Hurricanes Katrina and Rita, employing their unique skills and resources to put forth a humane and herculean effort. In Houston and Austin, Texas; Baton Rouge, Louisiana; Memphis; Fayetteville, Arkansas; and…

This annual report of Utah public library services presents data useful for local library planning. This information is presented in two sections: core performance measures and general tables. Statewide summary data and breakouts by the populations of the library jurisdictions are provided for the following core performance measures: (1) visits…

This report is an evaluation of public library service in Utah from 1990 to 2000. The introduction summarizes findings; a map of public library jurisdictions is included. The report contains sections the following sections: (1) Utah's Population; (2) Circulation and Interlibrary Loan; (3) Holdings and Subscriptions; (4) Library Staff; (5) Income…

This document presents standards for Utah public libraries. The benefits of standards for public libraries and for the state library are listed, and responsibilities, benefits, and characteristics of three types of public libraries (i.e., volunteer, transitional, and certified public libraries) are summarized. Specific standards in the following…