This case study analyzes seven years of data on Course Reserves, a service that allows instructors to provide to their students instant access to readings without either the instructor or the student needing to find access on their own. We sought to identify trends in academic discipline, data format, semester, and faculty member. Using Tableau to…

This second edition provides key information, updated program ideas, and practical tips that will help library workers feel more prepared to serve members of this prevalent population. Since the first edition of this landmark guide was published, there has been increased interest in services for library patrons on the autism spectrum; indeed, more…

Many school administrators and librarians offer students opportunities to hone social skills while they research, read, and learn in libraries. Recently, transforming traditional libraries into spaces known as "learning commons" has become a popular way to match the social and academic preferences of students with numerous technological…

Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…

This video provides guidelines for establishing a successful volunteer program in any library. Topics include: the benefits of volunteers to libraries; getting a volunteer program started and functioning; recruiting volunteers; interviewing volunteers; effectively training volunteers; acknowledgment of volunteers; and handling uncooperative or…

With the emergence of Web help services, libraries are no longer the lone providers of information. Today's researchers need to find quickly information that is usable, relevant, authoritative, and verifiable. To meet that need, libraries must adapt traditional strengths of acquiring, describing, and serving information to an environment that is…

This videotape provides a general overview of the kinds of services and materials available at the public library. The videotape can be used as part of a general orientation program for volunteers, new users, or community groups. Topics covered include: the information desk and reference services; the Dewey Decimal System and how to locate books…

Libraries are one of the world's greatest assets. Changes in the political, social, and economic climate in the U.S. mean that people cannot take public access to information for granted. Intense competition for public, private, and institutional dollars makes it more crucial than ever that policymakers understand that libraries--public, school,…

This videotape provides an overview of the materials and services available in a typical library. Designed to interest elementary and middle school children in exploring the library, the video features a young host who tells children about the Dewey Decimal system and goes behind the scenes to see how a library works. The library does not only…

This video, produced and shot in Maine libraries, provides a tour of five different approaches to library services for babies. Highlights include: "Finger Fun for Babies" at the Portland Public Library; "Small Is Beautiful" at the Wells Library; unique outreach activities sponsored by the Casco Library and Warren Library in…

The staff of libraries and the populations they serve grow increasingly more diverse. Library users of different ethnic backgrounds, with different abilities and different needs, challenge libraries to be the place for everyone to get the information and materials they need. At the same time, library staffs should mirror the diverse population…

The "Born To Read" project helps parents raise children with healthy bodies and minds. Public librarians and health care professionals form partnerships and reach out to at-risk expectant and new parents. The video provides techniques and tips to plan successful programs for babies, including a segment for libraries to use with the…

This videotape is intended to help library staff examine assumptions commonly made about people and realize that these assumptions can create barriers to outstanding public service. Designed for front-line and part-time staff, this 20-minute videotape showcases the basics of diversity training in the library. It uses scenarios taken directly from…

This videotape discusses how technology is rapidly changing the roles of information providers. It is important that information professionals continue to provide good customer service while helping the public feel comfortable with new technology. This videotape covers issues common in libraries today: making time for adequate staff training;…

This videtape is a guide hosted by Judy Woodruff to starting and enhancing a library-based family literacy project. Librarians and literacy providers learn: how to do a needs assessment, how to build a team within the library; how to develop a community coalition; how business partners contribute to family literacy programs; and how to recruit…