Uses the context of Odysseus' wanderings as a metaphor for the library profession returning to fundamental customer-centric issues. Presents recent information on library use, technology in libraries, the quantifiable value of library services, and participation in professional activities. (Author/LRW)

Paul Ricoeur's narrative theory, when combined with the social theory of Pierre Bourdieu, fosters a fresh perspective on the debate about the language of business and its influence in librarianship. It is suggested that narratives about readers hold promise because they capture the active nature of reading. (Author)

This paper explores library evaluation in Australia and proposes a return to research fundamentals in which evaluators are asked to consider the centrality of philosophical issues and the role of different research methods. A critique of current evaluation examples demonstrates a system-centred, quantitative, input/output focus which fails to…

Examines implications of the introduction of Compulsory Competitive Tendering (CCT) to Victoria (Australia) public libraries and the revision or abandonment of previously dominant ideals of public administration. Topics include the role of government; public services as a competitive market environment; economic rationalism; and the threat to the…