Describes a model which uses patron arrival rate, length of time on the terminal, and library service policies to determine the minimum number of terminals needed. The model is then used to compare the effects of various service policies on the minimum number of terminals. (CLB)

Describes the Pacific Northwest Bibliographic Center's use of Electronic Mail Systems to transmit and receive interlibrary loan requests among the network's member libraries. Cost was determined to be minimal when compared to benefits of faster turn-around time, savings in staff time, and improved communications. (RAA)

Discussion of library consortia focuses on the collaborative efforts in the Federated States of Micronesia that will enhance library services through staff training and educating while utilizing innovative technology. Highlights include background and socioeconomic overview; a project that addresses automation and Internet connectivity issues; and…

Description of video services at Lake County Public Library, Indiana, highlights the installation of a satellite receiver system and notes funding and justification, components of a satellite system, decisions and sources of assistance, programming available, and future considerations. (EJS)

Reviews the history of Telidon, the Canadian videotex system; describes Telidon's alphageometric method of graphic-information encoding; discusses some experimental applications of the Telidon system; and describes attempts at developing a North American standard for videotex systems. Five figures are included. (JL)

Outlines the use of proxy Web servers by libraries and reports on a survey on their use in libraries. Highlights include proxy use for remote resource access, for filtering, for bandwidth conservation, and for gathering statistics; privacy policies regarding the use of proxy server log files; and a copy of the survey. (LRW)

Presents a model that calculates the conditions under which a library may adopt a highly service-oriented online catalog access policy at minimum additional cost. The use of arrival rates, service rates, and queueing calculations to arrive at a cost-effective policy is explained. (Author/CLB)

Describes the MALMAD (Israel Center for Digital Information Services) consortium that was set up by the eight universities of Israel to serve as a common framework for the procurement and licensing of digital information. Discusses the organizational framework, budget, services, and future plans. (Author/LRW)

Describes how extended reference service is offered within the electronic environment at the University of Central Florida Library. Discusses how new technologies, specifically electronic discussion lists, facilitate reporting and program implementation within the library community as a whole. Summarizes underlying principles, alternative…

Academic clientele expect their library to select the best information and organize it effectively for their personal consumption. Some answers to a hierarchical approach are customization through a MyLibrary feature, a role-based vertical view, and a powerful search engine all built on a rich resource database. Each is discussed. (AEF)

Explores issues surrounding efforts to introduce online catalogs to users and presents relevant research results from Northwestern University's "Educating the Online Catalog User" project. Highlights include attitudes and preconceptions about online catalogs and instruction, research on online catalog use, suggestions for online catalog teaching,…

Findings of focused-group interviews conducted for OCLC study of library users and online public access catalogs (OPACs) indicate users like OPACs, have problems finding right subject heading, envision features to improve subject access, want access to more than books, and want OPACs to provide new services. Eight references are listed. (EJS)

Discusses institution of public access microcomputers in Adult Continuing Education Department of Forsyth County Public Library, noting three goals and how they are being met--computer literacy, information/instruction, and development of a local educational opportunity database. A list of books and magazines used in the computer center is…

Outlines the issues and concerns of providing spatial data that have been encountered by the Map and Geographic Information Center (MAGIC) at the University of Connecticut's library. Highlights include collecting and archiving, cataloging and indexing, networking, distribution, user education, geographic information systems, and a glossary of key…

Discussion of library digital reference services focuses on the features of instant messaging reference systems and the in-house development of a system that incorporates them at Southern Illinois University at Carbondale. Summarizes and evaluates library chat system features and compares commercial software that is available. (Author/LRW)