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Ashar, Hanna; Geiger, Sharon – Library Administration and Management, 1998
The Malcolm Baldrige National Quality Award (MBNQA) for quality programs has seven categories against which organizations are evaluated (leadership, information and analysis, strategic/operational quality planning, human resources, process management, quality/performance results, customer/student satisfaction). A preliminary quality-assessment…
Descriptors: Academic Libraries, Evaluation Criteria, Evaluation Methods, Leadership
Sannwald, William – Library Administration and Management, 1998
Looks at what makes bookstores so successful today. Examines why exterior and interior spaces are important to libraries; how spaces support the library's mission, goals, and objectives; what libraries can learn from the retail market regarding bookstore merchandising and design; and how this information can benefit libraries. (Author/AEF)
Descriptors: Bookstores, Environment, Facility Planning, Interior Design
Harrison, Mary M. – Library Administration and Management, 1997
Discusses pertinent issues with an urban public library director, including recent financial, demographic, and technological changes; developing partnerships within the community; service philosophy; communication with staff; and fundraising concerns, including management skills. (LRW)
Descriptors: Change, Communication (Thought Transfer), Community Support, Fund Raising