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Hernon, Peter	1
McClure, Charles R.	1
McNamee, Gil	1

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BARC and the Consumer

McNamee, Gil – Library Journal, 1971

The Bay Area Reference Center (BARC) offered a workshop that concentrates on how the public library can act as a center for free knowledge for the consumer in all fields. The bibliography is one of those included in the workshop kit. (46 references) (Author)

Descriptors: Consumer Education, Government Publications, Information Dissemination, Information Needs

Unobtrusive Reference Testing: The 55 Percent Rule.

Hernon, Peter; McClure, Charles R. – Library Journal, 1986

Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…

Descriptors: Academic Libraries, Depository Libraries, Evaluation Methods, Government Publications