Highlights events of the 1997 conferences sponsored by the Wisconsin Library Association Support Staff Section. Discusses keynote presentations on attitudes of library personnel and the importance of working with change and presentations on the areas of diversity, communication, the Internet, and humor. (AEF)

Addresses the new roles and responsibilities for public library support staff in the constantly changing environment of the digital age. Flexibility, initiative, ability to adapt to a changing environment, along with the technical knowledge and expertise are all important attributes of successful candidates for positions. (AEF)

Discusses how libraries can prepare for today's users in light of increasing technology demands on collections and on users' expectations. Topics include reading habits and literacy; collection diversity; financial support; technology versus more traditional services; marketing strategies, including outreach programs; and considering users as…