The need for library services standards to reflect the growth in cooperation and interdependence among libraries and for accountability and their intended purpose, impact on directional changes, and on services improvement are discussed as well as the implications of their being based on scientific inquiry. Listed are 24 sources. (RBF)

Describes a procedure for identifying a group of potential users from among current nonusers in a sample of adults drawn from the library's community. This procedure was designed for use in conducting marketing surveys for public libraries. (Author/CHC)