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Reference Clientele and the Reference Transaction in Five Illinois Public Libraries.
Peer reviewed Peer reviewed
Weech, Terry L.; Goldhor, Herbert – Library and Information Science Research, 1984
Discusses data gathered from study assessing library users' behavior and perceptions of reference transaction. Characteristics of reference clientele (address, age, education), questions asked, answers given (type, source, length of time spent), relationships between variables, and cost of reference service are highlighted. Instructions and forms…
Descriptors: Cost Effectiveness, Information Needs, Library Services, Library Surveys
Online Searching: What Measure Satisfaction?
Peer reviewed Peer reviewed
Sandore, Beth – Library and Information Science Research, 1990
Describes study conducted at Chicago Public Library's Computer-Assisted Reference Center (CARC) that examined patron's evaluations of their online searches and the search service provided. The relationship between user satisfaction and relevance, precision, and recall is highlighted, and suggestions for future research are offered. (40 references)…
Descriptors: Library Services, Online Searching, Public Libraries, Questionnaires
Questions in Library and Information Science.
Peer reviewed Peer reviewed
Swigger, Keith – Library and Information Science Research, 1985
Reviews the research and commentary on individuals' questions and specific reference queries that characterize two general approaches in librarianship and other disciplines: question itself as phenomenon of questioner's behavior, linguistic performance, or cognitive state; interaction between question and answer focusing on appropriateness of…
Descriptors: Classification, Information Needs, Information Retrieval, Information Science